Shipping Policy

Once your order is placed, we process it within 1–3 business days. That's when your charging station is picked, packed and handed to our fulfilment partner.

Standard shipping typically takes 10–25 business days depending on where you are, because items ship from our international fulfilment partners.

We currently ship to Canada, the United States and the United Kingdom. Delivery times vary by region, and remote addresses can take a little longer.

As soon as your parcel ships, we email you a tracking number. It can take a few days for the first scan to appear — that's normal and doesn't mean anything is wrong.

PowerNorth isn't responsible for delays caused by customs, carriers, weather or busy periods such as the holidays. That said, if your order is stuck, email us and we'll chase it down with the carrier on your behalf.

If a package is genuinely lost in transit, we'll work with you to make it right — either a reshipment or a refund, at our discretion, once the carrier confirms the parcel can't be located.

Any import duties or taxes charged by your country are the responsibility of the customer. These are set by your local authorities, not by us.

Email us any time at deepsearch02@gmail.com.