PowerNorth
Returns & Refunds
If the charging station isn't right for you, here's how to send it back — and what happens if it arrives faulty.
Last updated September 2026
Return window
You have 30 days from the delivery date to request a return. Just email us before sending anything back so we can give you the correct return address.
Condition of returns
Items must be unused, in their original packaging, and accompanied by proof of purchase. We can't accept items that show signs of use or damage.
Return shipping
Return shipping is paid by the customer, unless the item arrived defective, damaged or incorrect — in which case we cover it.
Defective or incorrect items
If something's wrong with your order, email us within 30 days of delivery with a short photo or video showing the problem. Once we've confirmed the issue we'll send a replacement or issue a refund, whichever you prefer.
Refund timing
Refunds are processed within 5–10 business days after we receive and inspect the returned item. The money goes back to your original payment method; your bank may take a few extra days to show it.
Restocking fee
A restocking fee of up to 15% may apply to non-defective returns, at our discretion. We'll always tell you before processing your refund if it applies.
Final sale items
Clearance and sale items may be marked final sale. Where that applies it will be stated clearly on the product page before you buy.
Start a return
Email deepsearch02@gmail.com with your order number and a sentence about what's up. We'll take it from there.
We'd much rather fix a problem than lose your trust. If something isn't right, tell us and we'll sort it out.